At Mayar Curtain, we strive to offer you the best possible shopping experience, including our commitment to ensuring that our return policy is straightforward and transparent. If you're not completely satisfied with your purchase, we're here to help make the return process as hassle-free as possible. To start a return, customers must initiate the process within 14 days from the date of receipt. Products must be returned in original, unused condition, along with all tags and packaging. This allows us to assess the item's integrity and restock it for future customers. Please note that custom-made curtains or personalised products are not eligible for return due to their unique nature. We will process the return for other items once the product reaches us, ensuring everything meets the stipulated conditions.
We understand that what you envision only aligns perfectly with the final product. Our return policy covers cases of manufacturing defects or damage during transit. In such situations, please get in touch with our customer service within 48 hours of delivery and provide photographic proof of the defect or damage. Our team will guide you through the following steps to facilitate a replacement or a refund. Please be aware that return shipping costs are typically the customer's responsibility unless there is an issue related to product defects or an incorrectly shipped item. The refund will be processed back to the original payment method, and depending on your bank, it might take 7-10 business days for the amount to reflect in your account.
For our customers' convenience, we offer exchanges if you prefer a different curtain type, colour, or size. Exchanges are subject to stock availability, and the returned items must meet our quality requirements for processing. If your desired item is not in stock, you may choose a different product of equal value or opt for a refund. We strive to provide timely responses and updates throughout the return or exchange process, ensuring a seamless experience. By maintaining this simple return policy, Mayar Curtain aims to keep our customers satisfied and confident when purchasing with us. We're committed to offering high-quality curtains and excellent customer service, so if you have any questions or concerns, don't hesitate to contact our team.